Aquamonix Help Center
  1. Aquamonix Help Center
  2. Aquamonix Solutions Service Desk

Aquamonix Solutions Service Desk

Welcome to the Aquamonix Solutions Service Desk, a place to gain support for Envault, Elpro SCADA systems and technical solutions.

ENVAULT Support

Get support or report an issue with ENVAULT

Required fields are marked with an asterisk*

Describe the issue you are experiencing.

Drag and drop files, paste screenshots, or browse

Attach any relevant documentation.

Powered by Jira Service Management
{"xsrfToken":"df4a6d8310cab4e5ddbaed9a7d257a00d7721bae_lout","branding":{"id":"1","key":"demo","name":"Aquamonix Solutions Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#026599","headerLinkHoverBGColor":"#026599","headerBadgeColor":"#026599"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7365fd81-da13-4a23-83ba-07bdab8297c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczNjVmZDgxLWRhMTMtNGEyMy04M2JhLTA3YmRhYjgyOTdjNiI6WyJyZWFkIl19LCJleHAiOjE3NTA4MzgwODYsIm5iZiI6MTc1MDgzNzQ4Nn0.sF37t6tMJtzWWhOXMOX05Hp5w5AjyK9qsDCLXz4V5yQ&client=21b2d738-7ccf-4942-9da2-e4b548f2fb71&mode=fit","logoId":"7365fd81-da13-4a23-83ba-07bdab8297c6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10110,"serviceDeskId":1,"name":"Aquamonix Solutions Service Desk","description":"<p>Welcome to the Aquamonix Solutions Service Desk, a place to gain support for Envault, Elpro SCADA systems and technical solutions.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"13","name":"ELPRO SCADA Support","descriptionHtml":"","callToAction":"ELPRO SCADA Support","introHtml":"<p>Get support for ELPRO SCADA projects</p>","icon":10603,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[1],"key":""},{"id":"12","name":"ENVAULT Support","descriptionHtml":"","callToAction":"ENVAULT Support","introHtml":"<p>Get support or report an issue with ENVAULT</p>","icon":10604,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[1],"key":""},{"id":"16","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>How else can we help you?</p>","icon":10467,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"17","name":"Report a site fault","descriptionHtml":"","callToAction":"Report a site fault","introHtml":"","icon":10490,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"18","name":"Routine maintenance","descriptionHtml":"","callToAction":"Routine maintenance","introHtml":"<p>Request a routine service visit</p>","icon":10472,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Aquamonix Integrated Solutions Support"}],"orderMapping":{"1":[12,13,16],"2":[17,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4Mzg2ODYsIm5iZiI6MTc1MDgzNzQ4Nn0.9h2_IbvXXt9FR6NAzhUXxtn216Jixs-7ZVGitZI3jVg","targetCollection":"upload-project-10110","endpointUrl":"https://api.media.atlassian.com","clientId":"21b2d738-7ccf-4942-9da2-e4b548f2fb71","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10110,"issueType":{"id":"10102","name":"IT Help"},"form":{"name":"ENVAULT Support","descriptionHtml":"","callToAction":"ENVAULT Support","intro":"<p>Get support or report an issue with ENVAULT</p>","instructions":"","icon":10604,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10109","fieldConfigId":"10220","label":"Project Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Bug reported"]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10112","fieldConfigId":"10224","label":"Problem","description":"Describe the issue you are experiencing.","descriptionHtml":"<p>Describe the issue you are experiencing.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach any relevant documentation.","descriptionHtml":"<p>Attach any relevant documentation.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-06-25T17:44:46+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4Mzg2ODYsIm5iZiI6MTc1MDgzNzQ4Nn0.9h2_IbvXXt9FR6NAzhUXxtn216Jixs-7ZVGitZI3jVg","targetCollection":"upload-project-10110","endpointUrl":"https://api.media.atlassian.com","clientId":"21b2d738-7ccf-4942-9da2-e4b548f2fb71","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aisaquamonix","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"df4a6d8310cab4e5ddbaed9a7d257a00d7721bae_lout","baseUrl":"https://aisaquamonix.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aisaquamonix.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"21b2d738-7ccf-4942-9da2-e4b548f2fb71","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"572cb7f09a4e4a03887fac23b0f827a1","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}