Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to the Aquamonix Solutions Service Desk, a place to gain support for Envault, Elpro SCADA systems and technical solutions.
ENVAULT Support
Get support or report an issue with ENVAULT
Required fields are marked with an asterisk*
{"xsrfToken":"8588efb228d1b2cfcd1354379211e325c010dc26_lout","branding":{"id":"1","key":"demo","name":"Aquamonix Solutions Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#026599","headerLinkHoverBGColor":"#026599","headerBadgeColor":"#026599"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7365fd81-da13-4a23-83ba-07bdab8297c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczNjVmZDgxLWRhMTMtNGEyMy04M2JhLTA3YmRhYjgyOTdjNiI6WyJyZWFkIl19LCJleHAiOjE3NjUyODg0MzAsIm5iZiI6MTc2NTI4NzgzMH0.co1EWDoz4hmszaJJDnu06ccYKjrpbBVXF_0mTSurIls&client=21b2d738-7ccf-4942-9da2-e4b548f2fb71&mode=fit","logoId":"7365fd81-da13-4a23-83ba-07bdab8297c6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Aquamonix Help Center","sharedPortalName":"Aquamonix Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10110,"serviceDeskId":1,"name":"Aquamonix Solutions Service Desk","description":"<p>Welcome to the Aquamonix Solutions Service Desk, a place to gain support for Envault, Elpro SCADA systems and technical solutions.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"ENVAULT Support","descriptionHtml":"","callToAction":"ENVAULT Support","introHtml":"<p>Get support or report an issue with ENVAULT</p>","icon":10604,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[1],"key":""},{"id":"16","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>How else can we help you?</p>","icon":10467,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"17","name":"Report a site fault","descriptionHtml":"","callToAction":"Report a site fault","introHtml":"","icon":10490,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"18","name":"Routine maintenance","descriptionHtml":"","callToAction":"Routine maintenance","introHtml":"<p>Request a routine service visit</p>","icon":10472,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Aquamonix Integrated Solutions Support"}],"orderMapping":{"1":[12,16],"2":[17,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyODkwMzAsIm5iZiI6MTc2NTI4NzgzMCwiYW5vbklkIjoiYW5vbi11c2VyIn0._EPRXdx8AwSlXzunmmq1FCZ5uUHKNvPslMxRCxcSotQ","targetCollection":"upload-project-10110","endpointUrl":"https://api.media.atlassian.com","clientId":"21b2d738-7ccf-4942-9da2-e4b548f2fb71","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10110,"issueType":{"id":"10102","name":"IT Help"},"form":{"name":"ENVAULT Support","descriptionHtml":"","callToAction":"ENVAULT Support","intro":"<p>Get support or report an issue with ENVAULT</p>","instructions":"","icon":10604,"iconUrl":"https://aisaquamonix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10109","fieldConfigId":"10220","label":"Project Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Bug reported"]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10112","fieldConfigId":"10224","label":"Problem","description":"Describe the issue you are experiencing.","descriptionHtml":"<p>Describe the issue you are experiencing.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach any relevant documentation.","descriptionHtml":"<p>Attach any relevant documentation.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-12-09T23:43:50+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMWIyZDczOC03Y2NmLTQ5NDItOWRhMi1lNGI1NDhmMmZiNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyODkwMzAsIm5iZiI6MTc2NTI4NzgzMCwiYW5vbklkIjoiYW5vbi11c2VyIn0._EPRXdx8AwSlXzunmmq1FCZ5uUHKNvPslMxRCxcSotQ","targetCollection":"upload-project-10110","endpointUrl":"https://api.media.atlassian.com","clientId":"21b2d738-7ccf-4942-9da2-e4b548f2fb71","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}